Returns and exchanges

What is your return policy?

            We offer a satisfaction guaranteed return policy. Items returned within 30 days of purchase qualify for full refund or exchange. Item must be in new and unworn condition. 

How do I obtain my return shipping label?

            For information on how get your return or exchange started, click on the link below. Product exchanges qualify for free return shipping. However, small shipping fee may be deducted from a product return.

Can I use my own shipping label?

            Yes you may use your own shipping label. Please make sure to send your package to the address listed below. Please include a packing slip or a copy of your confirmation email so we can identify your order number.

What if I’m past my 30 day return window?

            Please reach out to our customer service (email address below) and we will do our best to accommodate you.

 

Orders 

Do you offer international shipping?

            We currently only offer shipping to United States and Canada.

How do I track my order?

            You will receive a separate email once your order is processed and shipped. You may also click on the link below to track the status of your order. 

How do I change or cancel my order?

            In order to ensure all orders are shipped out promptly, changes cannot be made on an order once it is placed.

 Can I my shipping address once an order has been placed?

            Unfortunately, we cannot make any changes to an order once it has been placed.

 What if my order is incorrect or damaged?

            Please reach out to customer service team and we will do our best to rectify the issue.

 

Products and Care 

Are there any special care instructions for my CCC product?

            We put in a lot of effort to source for the most durable, long-lasting materials. However, to maximize the longevity of your product, please follow the care label on the inside of your garment.

 

Delivery and Shipping 

Do you have a physical store location?

            No we currently do not have a retail storefront.

Are signatures required?

            Signatures are required for orders over $500.

What is your shipping rate and delivery for domestic orders?

Chart

Do you guys offer international shipping?

            We currently only offer shipping to United States and Canada.

 

Promotion and Sales 

Can I use a promo code on sale items?

            Promotional codes cannot be combined with any other sale items

 

Gift Cards

Can I return a gift card?

            Gift cards are not eligible for return or exchange 

Can I use a promo code to purchase a gift card?

            Promo codes are not applicable towards gift cards